Should You Tell Clients About That Bonus?

“What have I done?” That question haunted me after I moved from my old shop, a wirehouse, to the greener pastures of a new, fee-only advisory firm. I’d wake up in the middle of the night and handicap which clients would follow my team. The battle for assets was a war,...

How To Fire Your Client

"Clients are always right." I wish. Sometimes, it pays to send them packing. It's a question of when to do it and how. "You're fired," may work on reality television, but it's a bad choice of language for wealth managers. Word gets...

Honey and the Goodfellas

It was just another day the first time I bumped into the mob. Just another day in a calm suburban bubble, where the gentle summer breezes whispered through leafy elms, “We’re safe here.” Our village was a mile-and-a-half square, a small tangle of...

What the Lawyers Won’t Tell You

Here's a link to my recent column in the Wall Street Journal. I had spotted three union members striking outside a restaurant on 52nd Street, making a fierce racket. I asked them to drive their 12-foot inflatable rat to my old shop and chant the name of one...

The Greatest Cold Call of All Time

Why is this man holding a phone inside a toilet? Click on this link to read my column on the Wall Street Journal: The Greatest Cold Call of All Time. Must be a subscriber to read.